Policies

Fulfillment Policy:

We have a large in-stock inventory and maintain a 85% order fill rate (this does not include custom latex items). If any part of your order cannot be dispatched within 2 business days you will be notified at the time of your order. You may choose to put the out of stock items on backorder, cancel them, or allow us to suggest a similar substitution.

Shipping Policy:

We strive to ship all items within 2 business days of receiving payment, often even on the same day! Most items are shipped via USPS Priority Mail. Small items such as masks can also be mailed by USPS First Class if desired. Domestic orders are often delivered within 1 week. The buyer is responsible for all shipping costs.
International orders are shipped via USPS Priority Mail. Delivery times vary greatly with international mail due to circumstances beyond our control, such as delays in your customs office. Please allow 1-6 weeks for delivery. For the fastest delivery, contact us regarding USPS Express Mail shipment. Please note if you live in France or Italy, we can only ship via Express Mail. If you reside in one of these countries please contact us for shipping costs prior to placing an order.

Return Policy:

With over 12,000 satisfied clients, we are sure you will love your item! Due to the personal nature of our products, they are non-returnable. Please double check all measurements, ask any questions prior to purchasing, and educate yourself on the proper care of latex and leather with our product guides.
If you purchase a non-intimate garment in the wrong size, it can be returned in brand new, unworn condition for an exchange.

Payment Methods:

We accept Paypal and credit cards for all orders. Money orders and personal checks are accepted with prior approval, checks may take up to 10 days to clear. Please email us with any payment questions.

Special Order/Custom Design Policy:

If you don't see exactly what you are looking for, we are happy to take special orders. We have suppliers all over the world and can help you find that perfect item. We also take a limited number of orders for custom items from our own latex studio. Please inquire about current availability and completion times before ordering a custom made item. All special orders require a 50% non-refundable deposit.

All items are sold as novelties only. Scarlet Bliss takes no legal responsibility for harm resulting from the use or misuse of our products.

Your Privacy is Important to Us

Scarlet Bliss is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to Info@ScarletBliss.com with 'unsubscribe' as the subject line. Scarlet Bliss does not sell, trade or rent your personal information to others. All products are shipped in plain packaging with no indication of the contents of the box printed on the outside.